Terms of service

These terms apply when you visit hugways.com (Part 1) and when you become a HUGways customer (Part 2). HUGways is a project of HUGsoft, operated by Melchor Bungalso ("we", "us"). How we handle personal information is in our privacy policy.

Part 1: Using this website

Acceptance

By visiting or using this website you agree to these terms. If you do not agree, please do not use it.

Use

Use the site for lawful purposes only. Do not try to break, overload or gain unauthorised access to the site or its systems, and do not use it to send spam or harmful content.

Our content

The text, images, logos and design on this site belong to us or our licensors and are protected by law. You may view and share pages for personal use. You may not copy or reuse our content for other purposes without our written permission. The sample designs on the Designs page show what is possible; they are not available as free templates.

Information on this site

HUGways and this website are still a work in progress. Screenshots and information may be out of date; we do our best to keep them current. Prices are in Philippine pesos and the final price is confirmed in your quote.

Links

This site may link to websites run by others. We do not control them and are not responsible for their content or practices.

Part 2: The HUGways service

What you get

We design and build your website, host it, and give your team an editor to keep it up to date, with support. What a plan includes is on the pricing page and in your quote. If the two differ, your quote applies.

Quotes and starting

A project starts when you accept a quote. You accept it by replying to us in writing (email is fine) or by paying the setup invoice, whichever comes first.

Fees and payment

There is a one-time setup fee and a monthly fee for hosting, the editor and support, as set out in your quote. Choosing yearly billing means you pay for ten months and get twelve. We send an invoice; you pay using the details on it and upload your proof of payment in your HUGways account, and our team confirms it.

Due date. An invoice is due 7 days after the date on it.
Late payment. If an invoice is not paid by its due date we send a reminder. If it is still unpaid 14 days after the due date, we may suspend your website and editor after telling you in writing. We restore them once you have paid.
Price changes. We may change our prices. We will tell you in writing at least 30 days before a new price applies to you, and it never changes a period you have already paid for.

Your content

You own your content: your text, photos, logos and the information you give us. You allow us to store, process and publish it for the purpose of running your website. You are responsible for having the right to use everything you give us, including photos and text from others. We may take down content that is unlawful or that infringes someone else's rights, and we will tell you when we do.

Our platform

The HUGways editor, templates, designs and software remain ours. Your plan gives you the right to use them for your website for as long as you are a customer. When you leave, we give you a copy of your content (see Cancelling below), but not the editor, the templates or their code.

AI features

The editor can suggest text, titles, descriptions and image descriptions when you press a button. Suggestions are drafts: you decide what to accept, and you are responsible for what you publish. What is sent and to whom is explained in the privacy policy. We can switch AI off for a company or a site on request.

Support

We reply to support email within the time stated for your plan (Starter: within one business day; Business: the same business day). A business day is a weekday in the Philippines that is not a public holiday. A reply time is not a fix time. Work beyond your plan, such as extra pages, content migration or extra revision rounds, is quoted separately.

Availability

We work to keep your site available and fast, and we monitor and improve it, but we cannot promise it will never be interrupted: hosting, network and third-party services can fail. We do not state an uptime target and we do not give service credits.

Cancelling and refunds

Cancelling

You can cancel at any time by emailing contact@hugways.com. There is no minimum term and no cancellation fee.

Cancelling takes effect at the end of the period you have already paid for. Your website stays online until then, and we then take it offline.
On request, before the end of that period or within 30 days after it, we give you a copy of your content: your text, photos and files, in a standard format.
Once those 30 days have passed we delete your content and your account, except records the law requires us to keep, such as invoices. Deleted content leaves our backups as they are replaced in the normal course.

Refunds

We would rather part on good terms than keep money for work we did not do. This is how refunds work.

Setup fee, before we start. If you cancel before we have begun designing your website, you get a full refund.
Setup fee, work started. If you cancel after we have begun but before we have shown you the first design, you get half back.
Setup fee, after the first design. It is not refundable, because the work has been done. The exception is when we cannot deliver what your quote promises; then we refund in proportion to what we did not deliver.
Monthly fee. We do not refund a month that has started. Cancel before the next month begins and you are not charged again.
Yearly plan, first 14 days. Cancel within 14 days of paying and you get the full yearly fee back.
Yearly plan, after 14 days. We refund the months you have not used, counted at the monthly price rather than the discounted yearly price, and the month you are in counts as used. For example, on a Starter yearly plan (₱12,000 for twelve months at ₱1,200 a month), cancelling during the third month gives ₱12,000 − 3 × ₱1,200 = ₱8,400 back. If nothing is left after that sum, there is no refund.
Add-ons. Monthly add-ons, such as extra storage or an extra editor login, are treated like the monthly fee. One-time add-ons, such as extra pages or content migration, are treated like the setup fee.
Mistakes. If you were charged twice or the wrong amount, we refund the difference in full.

To ask for a refund, email contact@hugways.com. We pay it back the way you paid, within 14 days of agreeing the amount with you. Nothing here limits the rights you have under Philippine law.

If money is the reason you want to cancel, please talk to us first. We may be able to work out a better arrangement.

Suspension and ending

We may suspend or end your service if you do not pay after the notice described above, if your content is unlawful or infringes someone else's rights, or if you abuse the platform or put other customers at risk. We tell you in writing first and give you a reasonable time to fix the problem, except where waiting would cause harm or the law requires us to act at once. If we end your service for a reason other than your breach, we refund the fees you paid for the time after it ends.

Liability and law

Liability

To the extent the law allows, we provide the service with reasonable care and skill but do not promise it will be uninterrupted or error-free, and we are not liable for indirect or consequential loss, such as lost sales or profit. Our total liability to you for anything connected with the service is limited to the fees you paid us in the 12 months before the event. Nothing in these terms limits a liability that cannot be limited by law.

Changes

We may update these terms. The date at the top shows when they last changed. If a change affects our customers materially, we will email the account holder at least 30 days before it applies. Continuing to use the service after a change means you accept it.

Governing law

These terms are governed by the laws of the Republic of the Philippines. If we disagree, let us try to settle it by talking first. If that fails, the proper courts of the Philippines will decide.

Contact

For anything about these terms, email contact@hugways.com, or use the inquiry form.